A fee correction. If a hotel on this site is charging something different from what the table says, send the property name, the fee you were charged, and the date. Include the year on your booking confirmation if you have it.
A missing property. If a hotel or a $0-fee property should be in the tables and is not, send the name and the city.
A dispute outcome. If you successfully got a resort fee waived or refunded, the details are useful. Which hotel, which loyalty program or argument worked, and the month it happened.
A broken page or link. If a page loads wrong or a link goes nowhere, say which page it was.
A privacy or data question. Anything about the privacy policy goes to the same address.
If you are correcting a fee
Please include the hotel name exactly as it appears on the table, the fee amount you saw, and the date you saw it. A photo or a line from a confirmation email helps the correction get applied faster. Corrections that do not include the date cannot be verified and will not usually be applied, because these fees change between seasons.
Response time
This is an independently operated site, not a company with a support desk. Replies are handled as time allows, typically within a few days. Fee corrections that come with a verifiable date source are prioritised.
What this address is not for
Booking a room. This site does not sell hotel stays.
Resolving a dispute with a hotel. This site does not act on your behalf with any property.
Legal advice. The dispute steps described on this site are general information only.